1. What if my furniture doesn’t fit my space?
Please check all product dimensions mentioned on our website before placing your order. Since each product is made specifically for you, we are unable to accept returns based on size or fit issues.
2. What if I receive a damaged product?
If your order arrives damaged, please contact us within 48 hours of delivery with photos or videos. We’ll assess the issue and arrange a repair or replacement at no extra cost.
3. Can I cancel my order after placing it?
Orders can be canceled within 24 hours of confirmation.
4. What does the 1-year warranty include?
The warranty covers manufacturing defects in materials or workmanship. It does not include normal wear and tear, scratches, or damage caused by improper use.
5. How do I claim warranty service?
Simply email support@urvana.in with your order number, photos of the issue, and a brief description. Our team will guide you through the process.
