URVANA ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you access or make a purchase from www.urvana.in ("Website").
This Privacy Policy is published in accordance with the Information Technology Act, 2000 and applicable rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By accessing or using our Website, you agree to this Privacy Policy along with our Terms & Conditions, Shipping Policy, Installation & Assembly Policy, Return Policy, and Cancellation Policy.
1. Information We Collect
a) Personal Information
We may collect the following information when you browse the Website or place an order:
● Name
● Mobile number
● Email address
● Billing and delivery address
● Order, transaction, and invoice details
● Communication history with customer support
b) Payment Information
● Payments are processed through secure third-party payment gateways.
● URVANA does not store your card, UPI, or bank account details.
c) Technical & Usage Information
● IP address
● Browser type and device information
● Pages visited and time spent on the Website
● Cookies and similar technologies
All personal and technical information is collectively referred to as "Information".
2. Purpose of Information Collection
We collect and use your Information to:
● Process, confirm, and fulfil orders
● Arrange shipping, delivery, and installation services
● Provide customer support and order-related communication
● Improve Website functionality and user experience
● Prevent fraud and misuse of the Website
● Comply with applicable legal and regulatory obligations
URVANA does not sell or rent your personal information to third parties.
3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
● Enable essential Website functionality
● Understand browsing behaviour and usage trends
● Improve performance and customer experience
You may disable cookies through your browser settings; however, certain Website features may not function correctly.
4. Sharing of Information
We may share your Information only with:
● Logistics and installation partners for order fulfilment
● Payment gateway providers for transaction processing
● Technology, hosting, and analytics service providers
● Government or regulatory authorities when required by law
All third parties are contractually bound to maintain confidentiality and data security.
5. Data Storage & Security
● Information is stored on secure servers using reasonable technical and organisational safeguards
● Access is restricted to authorised personnel on a need-to-know basis
● While we follow industry-standard practices, no digital system can guarantee absolute security
6. Data Retention
● Personal Information is retained only for as long as necessary to fulfil business, contractual, or legal obligations
● Certain records may be retained longer where required by law
● Non-personal or anonymised data may be retained for analytics and improvement purposes
7. Communication & Marketing
● We may contact you via email, SMS, WhatsApp, or phone for order-related and service communications
● Promotional communication is sent only where permitted by law
● You may opt out of promotional messages at any time
● Transactional and service-related messages are mandatory while you have an active order
8. Your Rights
You have the right to:
● Access or update your personal information
● Request correction of inaccurate data
● Withdraw consent for marketing communication
● Request account deletion, subject to active orders and legal requirements
Requests may be sent to the contact details provided below.
9. Third-Party Links
Our Website may contain links to third-party websites. URVANA is not responsible for the privacy practices or content of such external sites.
10. Changes to This Privacy Policy
URVANA may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the Website indicates acceptance of the revised Policy.
11. Grievance & Contact Information
In accordance with the Information Technology Act, 2000, you may contact us for any privacy-related concerns:
Email: support@urvana.in
Phone / WhatsApp: +91 8287878901
Business Hours: Monday to Saturday, 10 AM – 6 PM
By using this Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
